Questions
Questions we are asked
Answers for human resources, procurement, occupational health and participants. Medical advice about a named person is not provided by email.
Two audiences, one confidentiality model
Human resources and procurement need to know whether a manager can see enrolment, how a two-province rollout is contracted, how this service relates to an existing EAP, what happens at specialist referral, and how long implementation takes. Participants need to know whether medication is sold here, whether results reach the employer, what the laboratory panel involves, whether self-pay is possible, and how cancellation works. The answers below are the same answers used in proposals. They are operational answers. They are not clinical advice about a named person.
If a question is medical and personal, it belongs with a licensed clinician after enrolment, or with emergency services if the situation is acute. The Vancouver office replies to administrative enquiries within one business day, Monday to Friday, 08:30–17:30 Pacific Time. Write to [email protected] or use the proposal form.
From HR and procurement
Will our managers ever learn who enrolled?
No. Enrolment is completed through a personal link and identity is verified at booking against the eligibility list held by the delivery team. Managers do not receive attendance files, live rosters or "not yet booked" reminders that would identify individuals. Quarterly reporting is aggregated, and any slice of the data with fewer than ten participants is suppressed. A manager who asks the delivery team whether a named employee has enrolled will be told that the question cannot be answered. Participants remain free to disclose their own involvement if they wish; that disclosure is theirs, and it is not a program report.
Can we run the program in two provinces at once?
Yes. Clinicians are contracted per province so that care is delivered by a person licensed where the participant is located. A two-province licence is scoped at the outset: eligible headcount, language, on-site versus virtual mix, and any travel for screening days. French-language delivery is available for Quebec cohorts and for bilingual licences. Remote and fly-in-fly-out groups use the virtual pathway with laboratory collection at partner locations during leave or crew change. The commercial form remains one annual licence with an expanded delivery map, invoiced on the published schedule or, above 2,500 eligible employees, at CAD $31 per employee per year.
How is this different from our existing EAP?
An employee assistance program is a counselling and crisis-referral service. Malewellnesszone is a confidential clinical pathway covering sexual function history, cardiometabolic and hormonal assessment, laboratory work, structured follow-up and aggregated reporting. The two can sit in the same benefits stack. They answer different questions and they produce different records. EAP utilization will not tell you whether men in the 35 to 60 bracket have unmeasured blood pressure or an unreviewed lipid profile. This program will not provide crisis counselling or family therapy. Procurement language should keep the services separate so that neither is asked to perform the other's role.
What happens if a participant needs specialist care?
The treating clinician issues a referral to urology, endocrinology or another appropriate service and, with consent, a written summary to the family physician. Specialist booking then sits with the receiving clinic and with the participant's provincial health coverage or private insurance. Malewellnesszone does not adjudicate those appointments, does not pay specialist fees from the program licence, and does not report the referral with a name attached. Referral conversion appears in the quarterly pack as a count. If the presentation is acute, the participant is directed to emergency care at the time of assessment, and the program pathway pauses.
How long does implementation take?
The standard launch window is six to eight weeks from signature. That period covers eligibility-file setup, communications review, coordinator handover, the first booking grid and, where purchased, scheduling of an on-site screening day. Multi-province and bilingual launches sit at the longer end of the window. Booking is then offered within five business days of each completed enrolment. Organizations that already have a clean eligibility file and a named program contact usually occupy the shorter end. A written launch calendar is included in the proposal so that procurement can see the sequence before signature.
From participants
Do you prescribe or ship medication?
No. Malewellnesszone does not diagnose conditions online, does not sell prescription medication, and does not dispense or ship drugs. Clinical decisions, including whether a medication is appropriate, belong with the licensed clinician treating the participant and, where relevant, with the participant's family physician or specialist. If a clinician in the panel recommends a prescription, that act is their professional practice under provincial rules. It is not a product sold through this website, and it is not included as a line on the fee schedule.
Is my employer told my results?
No. Clinical notes, laboratory values and treatment plans remain with the treating clinician and the partner laboratory. The employer receives aggregated counts: participation, risk-flag distribution, follow-up completion and similar operational measures. Segments with fewer than ten people are withheld. Enrolment itself is not disclosed to managers. You may share your own written plan with a family physician or with anyone you choose. Human resources cannot obtain your file by asking Malewellnesszone, and medical questions about an individual case are not answered to the employer by email or telephone.
What does the lab panel involve and how long do results take?
The standard panel measures total and free testosterone, SHBG, LH, prolactin, HbA1c, a fasting lipid profile, TSH, and PSA where age-indicated. Blood is drawn at a partner laboratory in British Columbia, Alberta, Ontario or Quebec. You will be given fasting instructions where they apply. Typical turnaround is three to five business days from collection. Results are reviewed on a booked call with the treating clinician. They are not posted to a portal your employer can open, and they are not interpreted on this website. A panel is an input to clinical judgement. It does not constitute a diagnosis by itself.
Can I pay for an assessment myself?
Yes. Individuals may purchase the confidential vitality assessment, the laboratory panel, the 12-week guided program, follow-up consultations and the executive review at the published CAD fees. Confidentiality terms are the same as for employer-funded participants. Receipts are issued in a form that many people submit to a Health Spending Account. Self-pay does not create a report to any employer. Book through the contact form, noting that you are an individual purchaser. Eligibility for employer-funded seats still requires that you are covered by a contracting organization.
What is your cancellation and refund position?
Annual licences may be cancelled before the public launch date under the Refund Policy, with a documented administrative fee. After launch, unused licence term is not refunded, though a 60-day renewal notice governs the following term. Participant services cancelled more than two business days before the appointment are refunded in full; later cancellations and completed clinical time are charged. Screening days have a ten-business-day notice rule. The full text, including how included assessments are treated, is on the Refund Policy page.
Bilingual delivery and office hours
English is the default language of this website and of Core Readiness communications. French-language delivery is included on Enterprise Mandate and is available on Integrated Care when specified in the statement of work. Quebec cohorts receive consent language and reporting summaries in French. Participant consultations are offered in the language declared at enrolment, subject to clinician availability in that province.
The Vancouver office is staffed Monday to Friday, 08:30–17:30 Pacific Time. Booking offers, laboratory turnaround and quarterly packs use business days and pause on statutory holidays in the province of delivery. After-hours messages are opened the next business day. Emergency and crisis presentations are never handled through this enquiry channel.
Where the longer answers live
Service levels, data architecture and the list of services Malewellnesszone does not provide are set out on the method page. Fees, invoicing and the CAD $31 per-employee rate above 2,500 eligible staff are on the pricing page. Cancellation mechanics, including screening-day notice, are in the Refund Policy. Personal-information handling, retention and incident notification are in the Privacy Policy. Terms of Service govern the licence once signed.
This FAQ is education about a commercial health service. It does not replace consultation with a licensed physician. Malewellnesszone was established in 2026 in Vancouver and coordinates care delivered by licensed Canadian clinicians and partner laboratories. If you need a proposal mapped to your headcount and provinces, use the contact form rather than sending clinical details about an employee.