Vancouver office
Contact and proposal requests
Administrative enquiries and proposal requests. Medical questions about an individual case cannot be answered by email.
Write to the delivery team
Use the form for a proposal, a pricing question, a self-pay booking request or an administrative complaint. A complete proposal request includes eligible headcount, provinces of work, language needs and whether on-site screening days are expected in the first year. The reply contains an eligibility model, cohort sizing, a six-to-eight-week launch calendar, a fee table mapped to the published schedule and a draft communications plan.
The office does not provide clinical advice by email, does not confirm enrolment of a named person to a manager, and does not accept prescription requests through this website. If you are a participant already in a pathway, contact the booking channel you were given at enrolment. For emergencies, use local emergency services.
Information that speeds a proposal
Eligible headcount should distinguish male employees you intend to cover from total workforce, if those numbers differ. List every province with 25 or more eligible people, even if the first-year plan is virtual only. State whether French-language materials are required, and whether any site cannot support a private booth for a screening day. If an insurer or third-party administrator will be the payer, name that organization in the message so invoicing can be addressed correctly.
Do not attach employee lists to the first message. Eligibility files are requested after a statement of work is in draft, through a channel that does not sit in an open inbox. Do not include clinical histories. Self-pay requests should give two or three preferred time windows in Pacific Time and whether the appointment should be virtual.
When the office is staffed
The Vancouver office is staffed Monday to Friday, 08:30–17:30 Pacific Time. Messages received after hours are opened the next business day. Booking service levels for enrolled participants (an offer within five business days) are separate from this enquiry channel and are described on the method page. Statutory holidays observed in British Columbia pause both clocks.
If you are writing about an invoice, include the invoice number and the legal name on the order form. If you are writing about a website accessibility issue, describe the page and the barrier. Complaints are acknowledged within one business day. Clinical complaints involving a licensed clinician are directed to the appropriate provincial college process, with a copy of that direction sent to the complainant.
If you do not need a proposal yet
The fee schedule publishes annual licences from CAD $16,400 and vitality assessments from CAD $385. The FAQ mirrors the questions procurement and participants ask before a call. Privacy, cookies, terms and refunds are linked in the footer of every page. Educational briefings for benefits teams sit on the briefings page and remain dated 2026.
Malewellnesszone does not diagnose conditions online and does not sell or dispense prescription medication. Clinical decisions are made by the licensed clinician treating the participant. Hosted in Canada on third-party infrastructure.